Frequently Asked Questions
Are your fibers museling-free?
Yes! Our fibers are ethically sourced from farms both large and small in South America.
Do you offer wholesale?
Yes! Please use the wholesale link at the top of my page to contact me for any wholesale inquiries.
May I resell the finished items made from your patterns?
Yes, in small quantities. I know most, if not all, of the actual patterns state that they are for personal use only, but you may resell the finished product/item made from my patterns - again, in small quantities. I do ask that credit be given to my shop or Autumn and Indigo for the product design. The actual pattern may not be shared, altered, or sold in any way.
Can you make me a physical item from one of your patterns?
Unfortunately at this time, I can't. I do have some samples that can be purchased though.
I'm having trouble with one of your patterns. Can you help?
Not a problem at all! Please feel free to contact me regarding any issues you may have while working up a pattern. You may contact me directly at firstname.lastname@example.org
My yarn bled a little during it's first wash. What do I do?
All yarn may bleed a little during their first few washes. Recommended care is hand-washing your yarn or completed item in lukewarm water with a mild wool soap. During the dyeing process, all yarn is dyed with color fast and permanent dye, then rinsed until the water runs clear. Bleeding may happen during the first few washes - especially blues, purples, and fuchsias. If for any reason your yarn bleeds while knitting/crocheting with it, or you believe the color bleed is far more than it should be, please contact me right away so we can take care of the issue.
Do you make custom dye lots?
At this point in time I am not able to offer custom dye lots. I will have weekly updates with new and permanent colorways.
How Long Do Pre-orders take? And how do you ship them out?
Pre-orders can vary, though I try to have them out within 10 business days max. If you're ordering pre-order items with ready to ship items, they will all ship out together when the pre-order items are ready. If you'd like your in-stock items sooner rather than later, please make separate purchases.
Will you cake my yarn?
Unfortunately due to time restrictions, I cannot cake your yarn for you. I would definitely look into a LYS - they will usually do it for little to no cost.
Due to the number of incoming orders - orders will ship twice a week, usually Tuesday and Friday. If you have received a shipping notification and no updated tracking information, that typically means I just haven’t dropped them off at the post office yet. If you have questions or concerns about this, please don’t hesitate to reach out to email@example.com
Just a note:
When purchasing ANY hand dyed yarn, it is strongly suggested that your purchase the amount you'll need for your project. If you're iffy, purchase more. When working on any project that needs more than one skein of yarn, it is recommended that you work from multiple skeins of yarn and switch between skeins every 2 rows or so to prevent color-blocking.